Privacy & Cookie Notice
Last updated: 19th June 2026
This Privacy & Cookie Notice explains how BloomStone Tutors Ltd collects, uses, stores and protects parent and child information.
BloomStone works with children, so personal information is handled carefully and only used where it is needed to manage enquiries, provide tuition, communicate with parents, process payments, review progress and meet legal or safeguarding responsibilities.
1. Who we are
BloomStone Tutors Ltd provides specialist online academic English tuition for children aged 7–11.
For the purposes of data protection law, BloomStone Tutors Ltd is the data controller for the personal information described in this notice.
Contact:hello@bloomstonetutors.com
Company: BloomStone Tutors Ltd
Company number:17125358
2. What information BloomStone collects
BloomStone may collect the following information.
Parent or guardian information
name
email address
phone number or agreed messaging contact
location and time zone
communication preferences
payment and billing records
messages or correspondence about tuition
Child information
first name
age
year group or grade
school type or curriculum
language background
current English strengths and areas for development
programme focus
lesson attendance
lesson notes
homework or preparation tasks
examples of reading, writing or spoken responses where shared for tuition
progress updates and review notes
Information you choose to share
Parents may choose to share information about confidence, learning preferences, school transitions, previous tutoring, access needs, learning needs or other matters relevant to safe and effective tuition.
Please only share sensitive information if it is relevant to the enquiry or tuition and you are comfortable sharing it with BloomStone.
3. How BloomStone collects information
BloomStone may collect information when you:
complete the Start the Conversation questionnaire
contact BloomStone by email, form, messaging service or consultation
book or pay for tuition
attend online lessons
share schoolwork, writing samples or learning information
respond to progress updates or reviews
provide a testimonial or review
BloomStone may also collect limited technical information when you visit the website, as explained in the cookie section below.
4. How BloomStone uses information
BloomStone uses parent and child information to:
respond to enquiries
review whether BloomStone is likely to be suitable
recommend a programme focus, lesson length and starting point
plan and deliver online tuition
communicate with parents about lessons, scheduling, payment and progress
set homework or preparation tasks
review the child’s learning and next steps
process payments and maintain business records
manage safeguarding, online safety or wellbeing concerns
meet legal, tax, accounting or regulatory obligations
improve BloomStone’s service and administration
request or publish testimonials, only where appropriate permission has been given
BloomStone does not sell parent or child personal information.
5. Lawful bases for using personal information
BloomStone uses personal information under the following lawful bases.
To take steps before entering into a contract or to perform a contract
This applies when BloomStone uses information to review an enquiry, recommend tuition, arrange lessons, deliver tuition, communicate about lessons and manage payment.
Legitimate interests
This applies where BloomStone uses information to manage the business, keep appropriate lesson records, improve services, respond to parent communication and protect BloomStone’s legal or professional interests.
BloomStone only relies on legitimate interests where this is balanced against the rights and interests of parents and children.
Legal obligation
This applies where BloomStone needs to keep records for tax, accounting, legal or safeguarding purposes, or where information must be shared with a relevant authority.
Consent
This applies where BloomStone asks for permission to use testimonials, identifiable reviews, child work, images or optional marketing communication.
Where BloomStone relies on consent, you can withdraw that consent at any time.
Sensitive information
If you choose to share sensitive information, such as health, learning needs, access needs or safeguarding information, BloomStone will use it only where relevant to safe and effective tuition, safeguarding, legal responsibilities or where you have clearly chosen to provide it for that purpose.
6. Who BloomStone may share information with
BloomStone only shares personal information where this is necessary and appropriate.
Information may be shared with:
online lesson platforms, such as LearnCube or Zoom, where needed for lesson delivery
website, form or email providers used to manage enquiries and communication
payment processors or invoicing providers
secure cloud storage or administration tools
accountants, bookkeepers or professional advisers
safeguarding, legal or regulatory authorities where required or appropriate
future BloomStone tutors, only where they are involved in providing tuition and have a clear need to access the information
BloomStone does not share parent or child information with third parties for sale.
7. International services and platforms
Some services used by BloomStone, such as website hosting, online lesson platforms, email, payment providers or cloud tools, may process or store information outside the UK.
Where this happens, BloomStone aims to use reputable providers with appropriate data protection safeguards.
8. How BloomStone stores and protects information
BloomStone takes reasonable steps to keep personal information secure.
This may include:
password-protected systems
limiting access to information
using secure payment providers
keeping parent and child information only where needed
avoiding unnecessary collection of sensitive information
deleting or anonymising information when it is no longer needed
Card payment details are processed by payment providers. BloomStone does not store full card details.
9. How long BloomStone keeps information
BloomStone keeps information only for as long as it is needed for the purpose it was collected.
As a guide:
enquiry information for families who do not begin tuition is usually kept for up to 12 months
tuition records, lesson notes and progress information are usually kept for up to 2 years after tuition ends
payment, invoice and accounting records are usually kept for up to 6 years
safeguarding records may be kept for longer where necessary
testimonial permissions are kept for as long as the testimonial is used
These periods may vary where BloomStone has a legal, safeguarding, accounting or dispute-related reason to keep information for longer.
10. Children’s information
Most information about a child is provided by the parent or guardian.
BloomStone asks for information that helps review the enquiry, plan tuition and support the child’s learning safely and appropriately.
BloomStone does not ask children to provide personal information through the website.
BloomStone does not publish a child’s name, image, work sample or identifiable testimonial without appropriate permission.
11. Reviews and testimonials
BloomStone may ask parents, professional contacts or clients for testimonials or reviews.
Testimonials are only published with appropriate permission.
BloomStone does not publish invented, misleading or falsely attributed reviews.
If you have given permission for an identifiable testimonial and later wish to withdraw it from future website use, please contact BloomStone.
12. Marketing communication
BloomStone may send service-related communication about enquiries, lessons, payment, scheduling, progress or policies.
BloomStone will only send optional marketing emails or newsletters where you have agreed to receive them, or where this is otherwise permitted by law.
You can unsubscribe from optional marketing communication at any time.
13. Cookies and website data
Cookies are small files placed on your device when you visit a website. They help websites work properly and may also help understand how visitors use the site.
BloomStone’s website may use:
Essential cookies
These are needed for the website to work properly, including security, navigation, forms and basic website functionality.
Analytics or performance cookies
These may help BloomStone understand how visitors use the website, such as which pages are visited and how the site can be improved.
Marketing cookies
BloomStone does not currently intend to use marketing cookies at launch. If this changes, the website notice and cookie settings should be updated.
Where required, non-essential cookies will only be used with appropriate consent.
You can also manage or delete cookies through your browser settings.
14. Squarespace and website tools
BloomStone’s website is built using Squarespace.
Squarespace may process limited technical and usage information in order to provide website hosting, security, analytics, form functionality and other website services.
If BloomStone adds tools such as Google Analytics, Meta Pixel or other tracking services in future, this notice and the website cookie settings should be updated.
15. Your rights
Under data protection law, you may have the right to:
ask for access to personal information held about you or your child
ask for inaccurate information to be corrected
ask for information to be deleted in certain circumstances
ask for use of information to be restricted in certain circumstances
object to certain uses of information
ask for information to be transferred in certain circumstances
withdraw consent where BloomStone is relying on consent
These rights are not absolute and may depend on the circumstances.
To make a request, please contact BloomStone at:
BloomStone may need to confirm your identity before responding to a request.
16. Complaints about privacy
If you have a concern about how BloomStone handles personal information, please contact BloomStone first so the concern can be reviewed.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
17. Changes to this notice
BloomStone may update this Privacy & Cookie Notice from time to time.
The latest version will be published on the website.
Where a significant change affects current clients, BloomStone will communicate the change where appropriate.
18. Contact
For questions about this Privacy & Cookie Notice, please contact:
BloomStone Tutors Ltd
Email: hello@bloomstonetutors.com
Company number: 17125358